Covid-19 

Per Covid Guidlines we respectfully request any clients having been experiencing symptoms of illness or exposure to illness notify and request appointments to be rescheduled within a resonable time prior to appointment. Necessary disinfection times will be added to all appointments. 

Late/Tardy Policy

We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc.  It happens, we know! However, your tardiness can affect the remainder of our teams’ day by delaying them for their clients who come in on time.  For this reason, we have set a few general ground rules for such situations. Clients will generally be allowed a 10 minute grace period.  After that time, we will call to check in on you.  If you are able to make it in time for your entire service to be completed, great!  If not, you may have to forgo parts of the service in order to keep it in the time allotted for you. Appointments are in high demand and your timely cancellation will allow you, and other clients, access to timely services. Please be aware of our cancellation policies regarding No-Shows, Late-Shows and Same Day Cancellations. 

Pre-Authorized Card and Fees
All clients are required to have a card on file to be able to book appointments. The card(s) you provide, you are providing as your pre-authorized card on file in-case any fees are owed due to the violation of our policies. Please call to notify the The Sugared Belle promptly if you need to cancel, reschedule, or make adjustments to your appointment(s). In the case that your appointment(s) is/are cancelled or adjusted due to the violation of our policies, 100% of your scheduled service(s) will be applied to the card you provided on file.

Canceling Your Appointment
In order to be respectful of the needs of other clients and avoid cancellation fees, we require that you provide us notice of your cancellation, reschedule or appointment adjustments, a minimum of 24-hours in advance from your scheduled appointment time. Your appointment can only be cancelled over the phone. Any cancellation/reschedule made less than 24hours in advance will result in a charge equal to 50% of the reserved services.

No-Show
A “No-Show” is a client who does not show up to their scheduled appointment without canceling a minimum of 24-hours in advance. Failure to be present at your scheduled appointment time without notice, will be recorded in each client’s history as a “No-Show”. A second occurrence of “No-Show” without reasonable cause may result in client discharge from the facility.

​Same Day or Late Cancellations
A “Same Day or Late Cancellation” applies to appointments cancelled within 24- hours of your confirmed and scheduled appointment time. This applies to cancellations due to being late to your appointment, services being removed or changed from your originally scheduled appointment, or the cancellation of one or more services from your scheduled appointment due to pre and post care negligence. Any cancellation/reschedule made less than 4hours in advance will result in a charge equal to 100% of the reserved services.

These policies have been enacted to protect the working environment and time of our skin therapist, they have been developed over time and are a direct effect of those that have come before you. We reserve the right to refuse service